Medical Receptionist II

About the role

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls

Performance criteria

• Performs critical job functions that lead to a stream-lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management

Communication & customer service

• Maintains confidentiality related to patients, family and employees and information specific to service area
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served
• Answers the telephone and routes calls to proper person; when personnel are unavailable, records and delivers messages
• Uses appropriate diction and grammar in conversations
• Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
• Customer service orientated
• Adheres to hospital confidentiality statement

Service-specific skills

• Receives and distributes messages, packages and supplies to the appropriate person or place
• Implements the day-to-day operations of specific service or environment
• Maintains a safe and secure environment

Equipment

Displays competency related to performing job skills, including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Qualifications

• High school graduate or equivalent; business school or formal secretarial training a plus
• One to two years' experience preferred
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise

Skills

• Multi-line telephones, PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written as well as good interpersonal skills
• Customer service orientated

Work environment & physical demands

• Office setting – exposure Class I or II; service specific
• Light work – standing, walking, sitting, and lifting
• Work Contact Group: All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff

Pay

$19.00-$23.15 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Supervision

Supervised By: Manager or Coordinator