Medical Receptionist II

Employment Type: Full time

About the role

Position Summary The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre‑registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co‑pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – incoming and outgoing calls
• Scanning and faxing documentation
• Confirmation phone calls
• Performs critical job functions that lead to a stream‑lined and efficient patient experience
• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Meets performance measures for each job function and completes functions by established review date
• Works collaboratively with staff and management
• Maintains confidentiality related to patients, family, employees, and service‑specific information; greets visitors, ensures comfort, answers and routes calls, records and delivers messages when needed, uses appropriate diction and grammar
• Employs professional manners and tact, remains courteous during interruptions, models calmness, adheres to hospital confidentiality statement

Requirements

• High school graduate or equivalent; business school or formal secretarial training a plus.
• One to two years’ experience preferred.
• Participates in orientation and continuing education; updates and maintains knowledge and skills related to specific areas of expertise.

Skills

• Multi‑line telephones, PC and appropriate software knowledge; knowledge of office equipment and supplies.
• Solid understanding of service‑related terminology.
• Good oral and written communication skills; good interpersonal skills.
• Customer service oriented.
• Service‑specific skills: receives and distributes messages, packages, and supplies; implements day‑to‑day operations; maintains a safe and secure environment.
• Equipment competency: PC terminals, telephones, copier, e‑mail system, fax machine, typewriter.

Pay

Pay Range: $19.00‑$25.00 per hour; based on experience, skills, and education.