Medical Receptionist: Hrly FT

About the role

Firelands Health is seeking a dedicated individual to join our team in providing support services to patients and medical staff. The ideal candidate will have a high school diploma or equivalent, with vocational education preferred, and current CPR certification.

Responsibilities

• Obtains, verifies, updates and scans patient information
• Verifies patient’s current insurance coverage through insurance websites
• Collections: Collects and posts co-pays and past due balances, and completes any necessary forms obtaining signatures as necessary
• Prior authorizations and pre-certifications: Obtains prior authorizations and pre-certifications as needed
• Referrals: Manages referrals through EMR
• Incentive programs: Follows all incentive guidelines by helping the practice meet a variety of incentive program goals, including Meaningful Use and Patient Centered Medical Home
• Banking: Performs daily banking through Virtual Merchant and FRMC cashiers
• Financial reporting: Prepares a daily financial spreadsheet for practice
• Accounts Receivable: Ensures the submission of timely, accurate and complete information to the Central Billing Office
• Collection management: Uses collection management reports to keep accounts receivable current
• Privacy: Looks for instances of Red Flag Identity theft patterns and reports potential threats to Privacy Officer
• Medical records: Requests, locates, sends and receives patient medical records according to federal, state or local guidelines
• Appointments: Manages medical appointments for patients
• Customer service: Answers phones in a pleasant manner, screens calls following clinic guidelines to appropriately and expeditiously direct caller
• Waiting area: Maintains clean, orderly waiting area including patient message board, children’s area, and reading materials
• Inventory: Organizes and maintains an inventory system to ensure adequate levels of supplies with emphasis on patient care and cost containment

Requirements

• High school graduate; vocational education preferred
• Current CPR certification or obtained within 3 months of employment and maintained
• Proficient in the use of personal computers with strong typing skills
• Skilled in the use of Microsoft Outlook, Excel, and Word is desired
• Interpersonal: Develops and maintains effective relationships with medical and administrative staff, patients and families, co-workers and the public. Communicates effectively in writing and verbally with medical and administrative staff, patients and families, co-workers and insurance companies. Prepares and presents reports to FPG management as requested. Remains calm and poised in urgent situations
• Critical Thinking: Exercises initiative, judgment, problem solving, and decision making. Analyzes and interprets data, prepares reports. Manages time and prioritizes tasks to meet deadlines to avoid crises management
• Knowledge: Understands organization policies, procedures, systems and objectives. Knows medical office procedures and medical terminology with computer and cash handling experience. Familiar with governmental regulations and compliance requirements. Understands computer systems and applications
• License and Insurance: Possesses a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy. Must provide proof of personal automobile liability insurance coverage upon request