Medical Receptionist

Function

The office specialist provides clerical support to an outpatient behavioral health center:

• Greeting clients/visitors, scheduling appointments in person and via zoom,
• Monitoring reminder calls to clients, collecting copays, answering and routing calls, updating client information and keeping documents organized

Qualifications

• Graduation from high school or possession of a high school equivalency diploma
• One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.

Position Responsibilities

• The primary role of the office specialist is scheduling, which includes checking clients in and out
• Monitor reminder call portal for cancellations
• Perform skilled keyboarding and accurate data entry in the electronic health record system, perform reception work, including providing routine information concerning clinic procedures and services, collecting fees, updating demographic and insurance information, referring callers to appropriate staff and taking detailed messages
• Reviews records and documents for completeness, compliance with standards and for accuracy
• Scans and files materials in record system in accordance with guidelines
• Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other centers within the agency as requested
• Adhere to privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained
• Support co-workers to ensure completeness of daily tasks
• Other duties as assigned

Skills and Abilities

• Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records, and reports.
• Knowledge of software packages for word processing to produce a variety of information and for database management to track information.
• Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information.
• Knowledge of arithmetic to verify calculations and report on work activities.
• Skill in operating office automation equipment sufficient to produce work accurately and efficiently.
• Ability to learn and work within procedures and guidelines.
• Ability to provide basic information and direction to clients, public and others.
• Ability to collect and record fees.
• Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Agency Values

• Integrity - Being honest and trustworthy
• Compassion – Extending empathy and understanding to others
• Hope - Believing in the strength of the human spirit and heart, to emerge and thrive in the face of challenge
• Diversity – Promoting a vision of community comprised of wide-ranging assets
• Respect - Treating all individuals with dignity and without judgement
• Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives
• Justice – Promoting social and economic equity and fairness
• Quality – Striving for excellence in every aspect of our work

Family Services, Inc. Compliance

• Family Services complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
• We are an equal opportunity employer. Family Services follows federal, state, and local laws prohibiting discrimination in hiring and employment.
• Must be authorized to work in the United States without work sponsorship.