Medical Receptionist

About the role

FreedomDocs is seeking a Receptionist to join their team in their medical office in central Indiana.

Responsibilities

• Acting as Host to a premier Direct Primary Care in central Indiana
• Greeting patients and visitors in a friendly and professional manner ensuring they have a positive experience
• Providing ideas and recommendations on improving brand experience
• Obtaining, verifying, and entering all required information from patients including demographic, insurance, credit cards, FAA documents and class
• Providing information about the facility's services, policies, and procedures
• Scanning and indexing incoming documents to the patient's Elation chart or company filing system
• Filling where needed to assure excellent member experience
• All other duties as assigned

Essential Duties

• Managing the appointment and Google “out of office” calendar
• Answering telephone/retrieving messages from Spruce promptly and professionally
• Maintaining the waiting area, providing a warm and welcoming atmosphere for new and returning patients
• Scheduling office appointments in computer system
• Collecting copayments and processing all incoming payments
• Organizing and maintaining patient medical records
• Collaborating with other members of the healthcare team, including nurses, physicians and other administration staff
• Notifying appropriate internal personnel in case of emergencies or urgent situations
• Cooking and communicating with members, other providers, or outside constituents as directed by in-house doctors or Clinical Office Manager

Success Factors / Job Competencies

• Working with Computers – Using computers and computer systems (including hardware and software) program, enter data, or process information.
• Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Performance Standards

• Being honest and ethical
• Willingness to being accountable for results
• Working carefully about detail and thoroughly in completing work tasks
• Maintaining a professional work environment
• Being sensitive to others' needs and feelings, while being understanding and helpful on the job
• Willingness to take on responsibilities and challenges

What Makes This a Great Opportunity

At FreedomHealthworks, we help physicians become FreedomDocs and take control of their lives. We assist physicians starting, growing, and operating their practices. We believe that all people should have a relationship with a trusted FreedomDoc℠. We run our client’s business, not tell them how to be a doctor. We strive to help physicians care for their patients without restrictions, barriers, and frustrations – Together, FreedomDocs can help care for everyone.