Medical Receptionist - Full Time

About the role

OPTM Physical Therapy Saratoga, a member of Therapy Partners Group, is seeking a full-time Medical Receptionist for its Saratoga location. Founded over 20 years ago, the practice is known for providing high-quality, personalized care to patients and their teams of skilled physical therapists.

Responsibilities

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators and external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a professional and courteous manner.
• Answers phones and greets patients with professionalism and care, returning missed calls within 24 hours.
• Maintains a call answer rate above 85%.
• Escalates patient issues and concerns to local clinical leadership and regional front office management as needed.
• Schedules patient’s initial evaluations and follow-up visits according to the treatment plan.

Requirements

• Thorough knowledge of Microsoft Office.
• Raintree PMS experience preferred.
• Strong relationship building and customer service skills.
• Ability to maintain confidentiality.
• Active listening skills and ability to ask clarifying questions.
• Team player attitude.
• Ability to multitask and maintain a positive atmosphere.

Qualifications

• High school diploma or equivalent (must be 18+).
• At least 1 year of consistent experience as a medical receptionist.
• Knowledge of practice management systems, patient scheduling, and insurance plan understanding.

Skills

• Microsoft Office proficiency.
• Relationship building and customer service skills.
• Confidentiality and active listening abilities.
• Team player attitude.
• Multi-tasking and maintaining a positive atmosphere.

Benefits

N/A

Pay

$21.00 - $23.00 per hour, depending on experience.

Schedule

Monday - Friday, 40 hours per week.