Medical Receptionist - Full Time

About the role

Silver Creek Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving San Jose and surrounding communities for over 20 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Responsibilities

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answers phones and greets patients with the utmost professionalism and care in a timely manner and returns VMs same day received.
• Maintains a higher than 85% answer call rate.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Schedules patient’s initial evaluations and follow up visits through plan of care.

Requirements

• Thorough knowledge of Microsoft Office;
• Raintree PMS experience is a plus;
• Possess strong relationship building and customer service skills;
• Ability to maintain confidential documents;
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively;
• Possess strong team player attributes;
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

Qualifications

• Education: High School diploma or equivalent (Must be 18+)
• Experience: Medical front office experience is preferred. Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Skills

• Microsoft Office;
• Raintree PMS experience;
• Relationship building and customer service skills;
• Confidentiality;
• Active listening;
• Team player attributes;
• Multi-tasking;

Benefits

N/A

Pay

$21.00 - $23.00 per hour depending on experience

Schedule

Full time, 30 hours per week Monday - Friday