Medical Receptionist - Full Time

Essential Position Duties

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answers phones and greets patients with the utmost professionalism and care in a timely manner and returns VMs same day received.
• Maintains a higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Schedules patient’s initial evaluations and follow up visits through plan of care.

Minimum Position Requirements

• Thorough knowledge of Microsoft Office;
• Raintree PMS experience is a plus;
• Possess strong relationship building and customer service skills;
• Ability to maintain confidential documents;
• Ability to demonstrate active listening by asking clarifying questions, identifying and sharing relevant information, and soliciting feedback from others and giving and receiving feedback objectively;
• Possess strong team player attributes;
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

Education And Experience

• Education: High School diploma or equivalent (Must be 18+)
• Experience: Practice Management System knowledge, patient scheduling capabilities, and insurance plan understanding.

Physical Requirements and Working Conditions

• Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment.
• Requires normal range of hearing and eyesight to record, prepare, and present reports.