Medical Receptionist - Full Time

Job Overview

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Essential Functions

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check-in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
• Check/prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow-up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Other related duties as assigned by office manager.

Qualifications

• A highschool diploma or equivalent is preferred.
• Bilingual in English and Chinese is required.
• Excellent verbal, written, and interpersonal communication skills are essential.
• A strong sense of accountability is necessary.
• Dedication to patient satisfaction and safety is important.
• The ability to adapt and be flexible to work in different offices is required.
• The ability to work independently and in a team environment is crucial.
• Strong organizational skills with the ability to manage competing priorities are beneficial.
• Experience with an Electronic Medical Record (EMR) system is preferred.

Benefits We Offer

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

About the Role

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Pay

(Salary is based on previous experience and years of service.)

Schedule

N/A

Skills

N/A

Benefits

Benefits eligibility is based on hours worked with Rendr. Eligible employees may receive:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account

Company Information

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.