Medical Receptionist - Full Time

Rendr is the leading primary‑care‑focused, multi‑specialty medical group dedicated to serving the Asian community in New York City. With more than 100 clinical offices across Brooklyn, Manhattan, Queens, Staten Island, and Nassau County, Rendr provides world‑class, value‑based health care with kindness.

About the role

Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and delivering exceptional customer service throughout the visit.

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice.
• Schedule new appointments and coordinate follow‑up appointments.
• Process insurance information to determine patient eligibility and collect copays accurately.
• Check‑in patients upon arrival and assist with completion of paperwork when needed.
• Address questions specific to insurance benefits and coverage; escalate to the Billing Team when appropriate.
• Check and prepare lab or imaging reports.
• Verify accuracy of patient information and make appropriate changes or updates in records.
• Conduct follow‑up reminder calls to patients when needed.
• Answer phone calls and handle all inquiries in a prompt and professional manner.
• Help patients in distress by responding to emergencies.
• Handle sensitive and confidential patient data appropriately.
• Perform other related duties as assigned by the office manager.

Qualifications

• High school diploma or equivalent preferred.
• Bilingual in English and Chinese required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong sense of accountability and dedication to patient satisfaction and safety.
• Adaptability and flexibility to work in different offices.
• Ability to work independently and in a team environment.
• Strong organizational skills with ability to manage competing priorities.
• Familiarity with EMR systems preferred.

Benefits

• Medical, dental, and vision insurance (eligibility based on hours with Rendr).
• 401(k) with company match.
• Paid time off and paid holidays/floating holidays.
• Commuter benefits.
• Health Savings Account, Flexible Spending Account, and Dependent Care Account.
• Competitive salary based on experience and years of service.

Rendr is an equal‑opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

Job Code: 1001183