Medical Receptionist / Front Desk Job

About the role

We’re seeking a full-time Client Care Specialist (CCS) to join our front desk team in Garland, TX. In this role, you’ll be the first point of contact for our patients—creating a warm, professional environment while managing scheduling, insurance, and administrative tasks.

FYZICAL is a nationally recognized leader in balance, vestibular, and orthopedic rehabilitation. Our clinics offer a unique combination of cutting-edge care, collaborative culture, and local ownership. You’ll be empowered to make a difference every day while enjoying job stability, growth opportunities, and a performance-driven culture that recognizes and rewards excellence.

Responsibilities

• Serve as the welcoming first point of contact for new and returning patients
• Handle patient intake: collect demographics, insurance details, and medical history
• Verify insurance benefits and obtain authorizations as required
• Schedule patient evaluations and follow-up visits in coordination with the clinical team
• Provide financial estimates and collect payments at time of service (including no-show/cancellation fees)
• Answer phones, emails, and faxes, manage patient records, and maintain administrative reports
• Support daily clinic operations and maintain a clean, professional environment
• Consistently achieve key front office performance metrics (conversion, collections, visit volume, etc.)

Requirements

• 6+ months of customer service, front desk, or administrative experience (healthcare preferred)
• Warm, professional communication style and strong attention to detail
• Basic computer skills and comfort navigating digital systems
• Familiarity with EMR, Microsoft Office, and insurance verification processes is a plus
• 2+ years experience in a medical office setting is a bonus but not required

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match

Pay

Pay: $16–$21/hour (based on experience) + Monthly Performance Bonus

Schedule

Full-Time, Monday–Friday