Medical Receptionist - Family Medicine East Hartford

Are you a friendly, organized professional who loves helping people feel welcomed and cared for? Join our Farmington Primary Care team as a Business Services Representative and become an essential part of our patients’ healthcare experience! As the first point of contact, you’ll create a warm and welcoming environment—whether greeting patients in person or assisting them over the phone.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.
• Manages appointment scheduling, patient registration, insurance verification, and collects copays and payments at the time of service.
• Coordinates pre-authorizations, referrals, and helps prepare charts to ensure smooth and efficient visits.

Requirements

• High school diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills. Requires proficiency in a Windows-based computer environment and Microsoft Office products.
• Accuracy and dependability required.
• Bilingual (Spanish speaking) preferred.

Benefits

• Day Shift (hours may vary).
• Great benefits effective day 1.
• Patient-centric environment.
• Career growth and advancement potential.
• Diverse and inclusive culture.

We are a group of primary care providers, specialists, and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.