Medical Receptionist - Family Medicine

About the role

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice.

Responsibilities

• Greet patients and assist with check-in procedures
• Answer phones and direct calls
• Assist patients/families with scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing
• Operate several types of basic office equipment
• Provide excellent customer service
• Display discretion, good judgment, a pleasant and professional manner, and an articulate phone voice

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Preferred degree or relevant certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator)

About MultiCare

MultiCare is a healthcare organization that has been serving the Pacific Northwest for over 140 years. The Auburn Medical Center, founded in 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Clinicians at Auburn gain exposure to a diverse patient population and a broad spectrum of specialty care, all within a collaborative, high-performing team.

About Auburn Medical Center

Auburn Medical Center is a 195-bed hospital in South King County, serving the Auburn community since 1921. It includes 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Clinicians gain exposure to a diverse patient population and a broad spectrum of specialty care, all within a collaborative, high-performing team.

About the Auburn Community

Auburn is a vibrant suburb of 75,000, located between Seattle, Tacoma, and Mount Rainier. It offers 34 parks, over 23 miles of trails, and abundant outdoor recreation opportunities such as hiking, biking, camping, and kayaking. The city also boasts excellent schools, a growing dining scene, and a welcoming community, making it a great place to live, work, and play.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families, and neighbors across the Pacific Northwest for over 140 years
• Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you
• Well-being and support: Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life
• Living our values: Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other
• Belonging for all: Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued

Pay and Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.