Medical Receptionist/Customer Service Specialist

Key Duties & Responsibilities

• Deliver excellent patient service
• Answer telephone promptly and direct calls accordingly
• Able to retrieve phone messages and transfer calls as necessary
• Verify patient insurance
• Able to retrieve all correspondence from all mailboxes and distribute accordingly
• Prioritize the centers business needs and flexibility to assist other areas as needed
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information
• Greet patients and visitors in a courteous/professional manner
• Notify appropriate personnel of visitor arrival and directs visitor to correct area
• Perform clerical functions
• Maintain/update directory of all employees in the center
• Notify the transportation dispatcher when patients are ready for pick up
• Maintain professional conduct and appearance at all times
• Ensure waiting and reception areas are kept clean and tidy
• Flexibility to commute to other centers if needed
• Other duties as assigned

Required Skills/Abilities

• Exceptional customer service and phone etiquette
• Able to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Able to connect with patients and make them feel comfortable
• Patience and presence of mind
• CW experience required

Required Education and Experience

• High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity
• Bilingual (English/Spanish) is preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Salary

$17.00 - $19.00 per hour (negotiable based on experience)

Benefits

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

Schedule

8-hour day shift

Monday to Friday

Work setting

In-person

About the Role

The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities.

Qualifications

None specified

Skills

None specified

Benefits

None specified

Pay

None specified

Schedule

None specified

Benefits

None specified

Job Type

Full-time

Employer

Palm Medical Centers