Medical Receptionist/Patient Access Specialist (Front Desk and Call Center )

Principal Responsibilities

• Answer all incoming calls, identify the need of the caller and take messages as required.
• Check patients in, verify and update their information and register new patients as needed.
• Collect co-pay and/or payment at time of service as required.
• Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
• Collaborate with onsite physicians and clinical staff to streamline scheduling efforts and provide seamless support to patients at their first point of contact.
• Identify provider schedule capacity and analyze the availability for patient demand to maximize provider efficiency and schedule utilization.
• Collaborate with onsite physicians and clinical staff to streamline scheduling efforts and provide seamless support to patients at their first point of contact.
• Request future charts, add-ons, stat orders and other necessary documents. Pull charts in-office when required.
• Compile office charts for appointments one day in advance.
• Document patient requests to the office nurse through the Electronic Health Record (EHR).
• Manage the office bump list, waitlist, routine correspondence and overdue orders for the assigned provider or provider group.
• Maintain a strong understanding of billing and insurance principles and practices.
• Direct emergency calls to the office nurse or TeleNurse following established emergency procedures.
• Adhere to patient service standards.
• Uphold a positive attitude and professional demeanor in all interactions with patients and colleagues.
• Take responsibility for ongoing education and ensure adherence to established workflow processes.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training and accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• A high school diploma or equivalent required.
• MUST possess excellent customer service skills.
• Proficient and accurate typing skills required.
• Strength in deductive reasoning.
• Ability to work under pressure with accuracy.
• Excellent attendance in previous work environment.
• Demonstrates intermediate computer skills and knowledge of computer software programs.
• Effective verbal, written and interpersonal communication skills.