Medical Receptionist - Continuity Care Clinic
About the role
The Medical Office Receptionist position at Landmark Physician Office Services is the first point of phone customer service contact for various stakeholders including patients, physicians, other clinic staff, laboratory and imaging staff, hospital staff, patient family members, and vendors.
Responsibilities
- Offer customer service, communications, and appropriate distribution of phone calls and messages
- Collect and update demographics and insurance information
- Verify health plan eligibility
- Take complete and accurate messages
- Schedule mutually acceptable appointment times using an electronic practice management system
- Perform other clerical duties as needed to support daily clinic operations
- Support departmental guidelines for quality patient care initiatives
Requirements
- Six (6) months' experience in an outpatient setting as a Medical Office Receptionist/Representative preferred
- An equivalent amount of experience in a high-volume customer service role in another industry/environment
- Six (6) months experience as a phone receptionist, health information associate or equivalent
- A High School diploma or equivalent
- Excellent interpersonal, organizational, and customer service skills
- Keyboarding skills and the ability to utilize computer equipment and software
- Experience with other types of standard office equipment
- Familiarity with an electronic practice management system
- Experience with multi-line phones/ACD phones
- Medical terminology preferred
Qualifications
- Education: High School diploma or equivalent
Skills
- Customer service skills
- Keyboarding skills
- Computer equipment and software proficiency
- Office equipment familiarity
- Electronic practice management system experience
- Multi-line phone/ACD phone experience
- Medical terminology knowledge
Benefits
Landmark Physician Office Services offers a supportive work environment and competitive compensation package.
Pay
Compensation is commensurate with experience and qualifications.
Schedule
Hours are flexible and can vary based on department needs.
Company Information
Landmark Physician Office Services is affiliated with Landmark Medical Center and is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. For more information, please visit Know Your Rights.