Medical Receptionist - Children's Health Center

About the role

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner, and an articulate phone voice.

Internal and external contacts include patients, families, co-workers, physicians, and the general public.

Responsibilities

• Greeting patients and families
• Answering phones and directing calls
• Assisting patients and families with scheduling, registration, and other needs
• Charge entry and payment posting
• Batch balancing and cash reconciliation/balancing
• Operating several types of basic office equipment

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

About Mary Bridge Children’s

For more than 70 years, MultiCare Mary Bridge Children’s Hospital & Health Network has cared for children and families across the South Sound. Anchored by an 82-bed pediatric hospital in Tacoma, Mary Bridge offers a Level IV Neonatal Intensive Care Unit, a 24-hour pediatric-only Emergency Department, and a state-designated Level II Pediatric Trauma Center.

As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient, and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.

Why Mary Bridge Children's?

• Built for children and families: Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care.
• Award-winning care: Named a Top Children’s Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met, and the Tacoma News Tribune.
• Growing for the future: A new pediatric hospital and medical office building designed to support the future of children’s care.
• Well-being and support: Generous time off, wellness resources, and programs designed to help you maintain balance in your work and life.
• Living our values: Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure, and strong community connections are part of everyday life.

Schedule

Monday - Friday, 8AM-4:30PM

Pay

The pay scale is $21.68 - $31.20 USD. Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Benefits

We provide a comprehensive benefits package, including:

• Competitive salary
• Medical, dental, and retirement benefits
• Paid time off

Associated benefit information can be viewed here.