Pediatric - MEDICAL RECEPTIONIST

About the role

Perform general clerical, organizational and office duties at the Lansing, MI location.

Essential Duties

• Performs a variety of clerical duties
• Identifies and trouble shoots technology failures and handles computer downtime
• Independently aids Caregivers, including daily rounding and delivering necessary office supplies
• Operates and utilizes office equipment and software applications, including Word, Excel, PowerPoint, Copy / fax Machine, and answering and directing phone calls
• Communicates with patients, families, members of the health care team and others in a professional, diplomatic and empathetic manner
• Coordinates as needed with Homecare, LTACH, Mental Health Services, sub-acute rehab, hospice, Human Arc, DME suppliers, maintains DME asset location for Patient Support Services
• Assists with compiling the necessary supportive documents required for patients transitioning to a different site of care
• Responds in accordance to the appeal process as it relates to Medicare & Medicaid
• Faxes Children Specialized Health Care Services and Early On applications as needed, SSI packets, and maintains handouts for families
• Maintains and updates contact information for the available community resources

Requirements

• BLS - preferred
• Minimum of 6 months previous secretarial experience
• High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program
• Associates degree in Business or related field - preferred

Skills

• Clerical skills necessary to perform data entry, prepare reports, and tabulate routine data
• Interpersonal skills for effective communication
• Knowledge of basic medical terminology, health insurance, policies, or procedures
• Ability to view a computer CRT for prolonged periods
• Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities
• Demonstrated working knowledge of computer applications/software's, including Epic and keyboard functions
• Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job
• Proficient with Microsoft Outlook, Word, Excel at the beginner level

Schedule

Shift: Days

Pay

Full-time