Medical Office Receptionist - Children's Health Center

Responsibilities

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions).
• Sets up, secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.
• Prioritizes and completes special projects as assigned.
• Covers for other support staff, ensuring completion of assignments.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Trains and orients appropriate office staff on front office responsibilities.
• Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location).
• Anticipates and promptly responds to customer needs.
• Provides prompt and courteous service and communicates when service is delayed.
• Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.
• Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance.
• Performs end of day reconciliation and corrects billing errors using programs including BOS.
• Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location).
• Ensures appropriate consent for care and authorization to obtain or release information are obtained.
• Develops and maintains distribution lists for various communications.
• Maintains rapport with customers, managers and employees; set priorities to maintain work flow.
• Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling.
• Consults with clinic leadership about any system problems.
• Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.
• Reports any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.

Qualifications

• High School Diploma or GED - Required
• Associate's Degree - Preferred
• Fingerprint Clearance Card application number- Required upon hire
• Fingerprint Clearance Card- Required within 90 days from date of hire
• Minimum two years in medical or comparable field - Preferred
• Minimum Two Years Of Customer Service Experience - Preferred
• Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred