Medical Receptionist - Pediatric Multi-Specialty Clinic

About the role

The Medical Receptionist is the first in-person point of contact for patients on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic, including greeting patients, answering phones, directing calls, assisting patients and families, scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation, and operating basic office equipment.

This is an intermediate-level, highly visible position requiring excellent customer service skills, discretion, good judgment, a pleasant and professional manner, and an articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians, and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

About Mary Bridge Children’s

For more than 70 years, MultiCare Mary Bridge Children’s Hospital & Health Network has cared for children and families across the South Sound. Anchored by an 82-bed pediatric hospital in Tacoma, Mary Bridge offers a Level IV Neonatal Intensive Care Unit, a 24-hour pediatric-only Emergency Department, and a state-designated Level II Pediatric Trauma Center.

As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient, and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family.

Why Mary Bridge Children's?

• Built for children and families: Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care.
• Award-winning care: Named a Top Children’s Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years. Physicians are consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met, and the Tacoma News Tribune.
• Growing for the future: A new pediatric hospital and medical office building designed to support the future of children’s care.
• Well-being and support: Generous time off, wellness resources, and programs designed to help you maintain balance in your work and life.
• Living our values: Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure, and strong community connections are part of everyday life.

Schedule

• FTE: 0.6
• Shift: Monday–Friday
• Hours: 8:00 AM – 4:30 PM

Pay

The pay scale for this position is $21.68 - $31.20 USD per hour. Pay is influenced by factors specific to applicants, including skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will reflect the appropriate step on the pay scale aligned with the applicant’s years of experience.

Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off.

Additional information about the Mary Bridge Children’s Outpatient Center – Federal Way Clinic.