Medical Receptionist

Key/Essential Functions & Responsibilities

• Maintains front desk/reception area, keeping it neat and free of clutter and ensuring all the necessary supplies are accessible.
• Greets visitors entering the clinic, including patients with disabilities and their families, with a positive, helpful attitude and provides superb customer service.
• Manages a busy waiting room, ensuring all patients are appropriately checked in, assists with patient flow and addresses or escalates patient and family concerns or questions, as needed.
• For PHC assignments, collects intake and/or other patient documentation for nursing review and updates registration information in Electronic Medical Record (EMR).
• Conducts patient insurance eligibility checks at time of appointment to ensure coverage is available/active. Collects copayments and/or other payments for service from patients, if applicable.
• Schedules appointments and follow-up appointments for patients in person or by phone.
• Contacts patients and/or circles of support to follow-up regarding missed appointments or to confirm upcoming appointments.
• Affords assistance to Practice Administrator with reviewing daily schedules and contacts patients to schedule appointments in available openings to maximize productivity by filling schedules.
• Affords assistance with coordination of transportation for patients by making requests to schedule pick-ups and/or drop-offs with transportation services (e.g. Access-A-Ride, ride-share services, etc.) and may dispense MetroCards to eligible patients for authorized amounts, in accordance with applicable processes and procedures.
• Participates in quality improvement activities and escalates quality, compliance and/or safety concerns to Practice Administrator, supervisor or other applicable departments in accordance with policies and procedures or as directed by supervisor.
• Maintains communication with clinic staff and other support departments by responding to emails in a timely manner to answer inquiries, obtain or provide information or receive assignments from supervisor.

Minimum Qualification Requirements

• High School diploma or its educational equivalent;
• Six (6) months experience working as a receptionist or performing receptionist and/or clerical duties in an office, clinic or similar work environment;
• Satisfactory combination of education, experience and/or training.

• Ability and willingness to travel to and/or provide coverage at other clinic location(s) across New York City, as scheduled or requested;
• Basic knowledge of Microsoft Office, specifically Word and Outlook and ability to learn electronic systems (e.g. Workday, Practice Management or similar databases etc.).
• Excellent interpersonal skills, including the ability to effectively communicate with patients, circles of support and clinic staff at varying levels;
• Strong customer service skills and professional manner;
• Demonstrated time-management skills, including the ability to switch between and plan, organize and prioritize tasks;
• Basic problem-solving skills and good judgment.

• Essential physical demands of position including: using hands to finger, handle or feel objects, tools or controls; sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms.

Preferred Qualification Requirements

• Prior clerical or receptionist experience in a healthcare facility;
• Experience with individuals with intellectual and developmental disabilities (I/DD).;
• Verbal and/or written fluency in a second language preferred, Spanish highly preferred.