Medical Receptionist

About the role

The Medical Receptionist (Patient Services Coordinator) is responsible for greeting patients upon arrival, signing them in for their appointment, obtaining insurance information, providing forms, processing payments, and scheduling appointments.

Responsibilities

• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms, as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Schedule appointments for new and recurring patients based on provided schedule guidelines.
• Maintain hard copy patient records as well as the files stored in our EMR system.
• Audit schedule to ensure patient insurance eligibility.
• Provide patients with support and guidance as needed.
• Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
• Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations.

Qualifications

• A high school diploma/GED is required (an Associate degree is preferred).
• Two or more years of experience in a medical setting in customer service.
• Familiarity with Electronic Clinical Workflows (ECW) is a plus.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Excellent communication and problem-solving skills, as well as interpersonal skills.
• Familiarity with Microsoft Office and desktop publishing software.