Medical Receptionist

Position Overview

The Medical Receptionist plays a vital role in ensuring a seamless and welcoming experience for our patients. This position involves working at both our Ronkonkoma and Garden City locations, assisting with patient intake, managing front desk responsibilities, and serving as a key liaison between patients and the clinical team.

Key Responsibilities

• Greet and welcome patients with a positive and professional demeanor
• Cook up and organize patient intake and appointments
• Accurately enter and update patient information in the electronic health record (EHR) system
• Aid patients with completing necessary paperwork
• Scan, file, and maintain medical records
• Answer and direct incoming calls promptly and courteously
• Verify insurance eligibility and assist with insurance-related inquiries in coordination with our billing department
• Process co-payments and handle cash transactions responsibly
• Deliver exceptional customer service to all patients
• Communicate any patient concerns, delays, or special requests to the physician and clinical team

Qualifications

• A High School Diploma or GED is required
• Prior experience in a high-volume customer service role (e.g., healthcare, hospitality, or retail) is preferred
• Excellent communication skills (verbal and written)
• A friendly, patient-focused, and team-oriented attitude
• Detail-oriented with strong organizational skills
• Proficiency in computer systems and keyboarding (approximately 55 wpm)
• Bilingual skills are required or preferred depending on office location
• Must be adaptable and able to thrive in a dynamic, fast-paced environment
• Comfortable interacting with physicians, patients, and team members
• Willingness to be trained on our cloud-based EHR system

Physical Requirements

• Ability to sit and stand for extended periods
• Frequent use of computers and standard office equipment

Job Details

• Hrs: 9:00 AM – 5:00 PM (30–39 hours/week)
• Remote Work: Not available
• Benefits: Eligibility after a waiting period may apply

Our Workplace Culture

• Detail-Oriented: Focused on quality and precision
• Outcome-Driven: High-performance and results-focused
• People-Centered: Supportive and fairness-driven
• Team-Oriented: Collaborative and cooperative environment