Medical Assistant

About the role

This position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can-do" attitude. Patient services are the key priority in this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Responsibilities

• Performs day-to-day administrative functions and general office duties.
• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcome and greet patients/clients/visitors to the department in a manner that is helpful and friendly; determines the purpose of the visit and directs patients/clients/visitors to the appropriate person or department(s).
• Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
• Carefully screens patients for new address, new patient visits or update registration and informs patients of adequate information that must be presented at the time of visit.
• Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Attends scheduled department staff and clinical meetings.
• Performs all duties and services in full compliance with TVHC’s Service Excellence Standards.
• Performs all duties in support of successful EHR/EPM implementation.

Requirements

• A high school diploma (or GED), or trade certificate required.
• Clinical Medical Assistant certification from an accredited school is required.
• Bilingual; English/Spanish preferred.
• BLS certification required.

Qualifications

• Ability to periodically travel to different clinics, as required.
• Prior experience as Medical Assistant in a non-profit clinical setting; community health desirable.
• Experienced with Electronic Health Records (EPIC).
• Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisors’ instructions, and for accurately documenting patients' medical information.
• Experience with Universal Precautions, demonstrates professionalism at all times.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.