Medical Assistant

Roles and Responsibilities

• Provides direct and indirect patient care in the office/clinic setting under the direction and supervision of a registered nurse and/or physician
• Communicates effectively with physicians and other team members about patient’s clinical condition including patient symptoms and diagnostic study results
• Consistently meets regulatory requirements and standards for nursing in addition to complying with Triad Complete Healthcare policies and procedures
• Provides care and communication that meet the needs of each patient and family
• Completes all patient documentation and charges accurately and timely
• Facilitates appropriate communication between back office and front office processes that contribute to successful clinic performance
• Coordinate and schedule patient appointments as well as accurately gather and document patient demographic information
• Performs prior authorizations tasks promptly with payers to ensure patient test and procedures are covered. Keep physicians and all appropriate team members informed of insurance authorization delays or non-coverage
• Maintains an organized work environment; consistently prioritizes work assignments and facilitates timely response to tasks. Utilizes time between patients to review all forms and data entered for completeness and accuracy
• Acts as a liaison between patients, staff, and physicians while communicating effectively with all parties
• Handles confidential information appropriately

Qualifications

• High School graduate or equivalent; associates degree or higher preferred
• Ability to communicate professionally and effectively, both verbally and in writing
• Must have Certification
• Ability to receive, comprehend, and follow verbal and written instructions
• Ability to understand insurance benefits and perform basic mathematical tasks
• Understand the ethics of confidentiality and HIPPA regulatory requirements
• Ability to type at least 40WPM
• Communication Skills
• Critical Thinking
• Compassion
• Proficient in basic computer skills