Medical Receptionist
Spectrum Eye Physicians · Watsonville, CA · 1 mo ago
On-siteHealthcareFull-time
What You’ll Do – Be the Heart of Our Front Desk!
- Be the Voice of Our Practice
- Answer incoming calls with a friendly, helpful attitude
- Transfer calls as needed to ensure patients get what they need, fast
- Be a Scheduling Superstar
- Book appointments by phone, online requests, or in person
- Keep schedules accurate and aligned with each doctor’s template
- Make Check-in a Breeze
- Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
- Ensure everything is filled out clearly and completely
- Master the Money Talk
- Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
- Clearly explain patient benefits and out-of-pocket costs
- Avoid heading home without balancing your payment batch
- Handle Insurance Like a Pro
- Verify insurance information and scan cards
- Accurately enter patient and insurance details into our system
- Let patients know what is (and isn’t) covered before their visit begins
- Keep Patients in the Loop
- Keep patients informed about any wait times
- Help them feel seen, heard, and appreciated—even during busy times
- Create a Welcoming Environment
- Keep the waiting area clean, tidy, and stocked with up-to-date reading material
- Jump in Where Needed
- Be ready to assist with other front office duties to help the team and keep things flowing
- Experience in the medical field? Awesome—but not required! We’ll provide hands-on training to set you up for success.
- Background in optometry or ophthalmology? Even better! That’s a huge plus, but not a must.
- Eager to learn and grow with us? You’re our kind of person. We love team members who are open to feedback, excited to develop new skills, and ready to build a long-term career with us.