Medical Receptionist

Position Summary

Call Center: Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Meet department specific agent expectations and follow defined guidelines and processes.

Front Desk: Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties. Provide service support to patients requesting care.

Required Qualifications

• 6 months related experience
• No licensure/registration/certification required
• Accurate computer/keyboarding skills
• Knowledge of age-related growth and development principles
• Proficient in using telephone and headsets, PC, printer, photo copier, and fax machine

Preferred Qualifications

• Somewhat medical background preferred
• Strong verbal and written communication skills
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection
• Ability to promote and maintain good patient relations and confidentiality
• Ability to work in a fast-paced and structured environment
• Ability to sit for long periods of time
• Ability to key for long periods of time

Benefits

Park Nicollet offers a competitive benefits package including medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic, and much more!