Medical Receptionist

About the role

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Responsibilities

• Conduct check-in and check-out processes
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis

Requirements

• High school education or equivalent experience
• 1+ year of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Qualifications

• Experience working in a healthcare setting
• Experience working with Epic
• Comfortable multitasking

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay

• Hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment

Schedule

The office is open Monday, Wednesday and Thursday 7:30AM - 6:00PM and Tuesday, Friday 7:30AM - 5:00PM (8-hour shift within business hours). In Fall the hours are changing to Monday - Friday 7:30AM-5:00PM. Final schedule to be determined upon hire.

Location

599 Farmington Ave, Farmington, CT 06032