Medical Receptionist
Nephrology Associates, P.C. · Franklin, TN · 1 wk ago
On-siteHealthcareFull-time
Key Responsibilities
- Greet patients, verify appointments, and complete check-in/check-out in the EHR.
- Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
- Verify insurance eligibility and benefits; accurately capture payer details.
- Collect and update patient demographics and documentation; ensure HIPAA compliance.
- Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
- Triage and route calls and messages promptly to the right clinical/administrative staff.
- Maintain organized records and filing systems; support general office tasks (scanning, data entry).
- Contribute to a warm, efficient front office that reflects our commitment to patient care.
Required Qualifications
- Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
- Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
- Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
- Strong computer skills (Microsoft Word, Excel); accurate typing (10-key preferred).
- Demonstrated HIPAA compliance, discretion, and professionalism.
- Excellent communication, customer service, and phone etiquette.
- Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license, and auto insurance.
- Prior clinic or hospital front-desk experience preferred.
Benefits
- 401(k) 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance