Medical Receptionist

About The Job

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support.

Responsibilities

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Absorb and refer difficult questions to the medical staff.
• Welcome patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties and answering questions.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner.
• May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required.
• May scan and upload forms as necessary.

Qualifications

• High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Associate degree in healthcare or a related field preferred.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Desired Attributes

• Excellent written and oral communications skills.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
• A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, and creative and effective problem-solving skills.
• Ability to maintain confidential documents and communication and use judgment and discretion.

Pay Range

Pay Range: $21.00-25.00/hr. The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

Benefits

• Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans.
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule