Medical Receptionist

Duties and responsibilities

• Welcome and greet patients/clients/visitors in a helpful manner.
• Properly check in all patients following clinic procedures and HIPAA requirements.
• Verify insurance and inform patients of any existing balances in the EMR system a week prior to their scheduled appointment.
• Obtain payment for in-office visits and document all financial transactions according to clinic standards.
• Set up and manage patient payment arrangements; track and monitor payments for accuracy and full payment.
• Perform day-to-day administrative tasks such as copying, filing, faxing, and data entry.
• Adhere to clinic policies on safety and security, keeping computer system passwords confidential.
• Follow privacy protocols in accordance with clinic policies and HIPAA requirements.
• Exercise problem-solving and conflict resolution skills when handling patient complaints; refer to appropriate personnel.
• Maintain patient waiting areas, office files, and front-desk areas in an organized manner.
• Receive and distribute incoming mail and packages as needed.
• Attend scheduled department and clinical meetings as instructed.
• Perform additional related duties as needed.

Qualifications

• Understand the importance of maintaining confidentiality under HIPAA and clinic policies.
• Able to maintain confidentiality under HIPAA and clinic policies.
• Able to exercise a high degree of diplomacy and provide excellent customer service and interpersonal communication.
• Basic math skills.
• Intermediate computer knowledge and intermediate to advanced phone skills.
• Able to effectively communicate via the telephone and in-person to better serve the needs of the clinic, patients, clients, and the community.
• Prior administrative or clerical experience in a clinical or community-based setting.
• A High School Diploma; additional qualifications may be a plus.
• Insurance knowledge.

Working conditions

• Operate computers, scanners, telephones, and other office equipment.
• Work a full 10-hour shift in an office medical setting starting at 7:00 AM.
• Wear appropriate dress code attire in accordance with company policy and procedures.
• Sit and stand for long periods of time.
• Minimal lifting required with a maximum of 50 lbs.

Benefits

• Three medical plans to choose from.
• Two dental plans to choose from.
• A vision plan.
• The company provides life and accidental death & dismemberment (AD&D) insurance.
• Options to increase Life and AD&D insurance for yourself and your family.
• Short-term and long-term disability insurance.
• Freshbenies (telemedicine, behavioral health, and medical bill auditing and redirection of medical care via advocacy).

Bi-lingual is preferred.

We are an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.