Medical Receptionist

Job Duties

• Professionally greet patients, family, and visitors in person or over the phone; answer or refer inquiries as needed.
• Confirm and schedule appointments.
• Retrieve patient information and documentation the day before the appointment; review to ensure proper documentation is on file.
• Register new patients upon accurate completion of registration forms and medical record transfer forms by electronically entering demographics, insurance information, and additional information provided in the forms.
• Check-in patients electronically by appointment time and collect appropriate copays and account balances; verify patient demographics and insurance and update system as needed, including scanning new insurance cards; schedule well visits due for patients; address any other open items.
• Check-out patients electronically and ensure that all requests are fulfilled before the patient’s departure.
• Maintain fax and scan portals by distributing to appropriate personnel, and uploading to patient EHR.
• Verify and ensure the distribution of necessary paperwork/forms needed for school, daycare, sports, or other outside services as requested by parent/guardian.
• Keep office supplies ready by inventorying stock, submitting inventory to management, and verifying receipt of items ordered.
• Assist management in maintaining the office inventory and placing orders for new materials as needed.
• Reconcile charges to payments after the business day.
• Maintains a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
• Respect and promote patient confidentiality at all times and follow HIPAA guidelines.
• Serve and protect the practice by adhering to professional standards, policies, procedures, and federal, state, and local requirements.
• Demonstrate flexibility and be professional at all times. Adhere to all applicable policies, procedures, rules, and regulations.
• Other duties as assigned and needed.

Preferred (and Required) Education and Experience

• Minimum of Two-years in customer service [Required]
• Minimum of One-year of EMR/EHR experience [Preferred]
• Minimum of Two-year’s experience in a medical office [Preferred]
• Minimum of One-year medical terminology [Preferred]
• High school or Equivalent [Required]

Preferred (and Required) Skillset

• Excellent Written and Verbal Communication Skills
• Strong EMR and General Computer Skills
• Strong Customer Service Skills
• High Level of Professionalism and Teamwork
• Intermediate to Fluent Level Spanish [Preferred]