Medical Receptionist

Position Summary

The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.

Key Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co-pays and patient payments
• Coordinate patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Appointment confirmations and patient charting

Skills & Qualifications

• High School Diploma or GED required; Associate degree preferred
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience
• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment