Medical Receptionist
Position Summary
The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.
Key Responsibilities
- Welcome and greet patients and visitors in a professional and compassionate manner
- Answer and route patient phone calls
- Maintain a calm, composed, and professional demeanor
- Anticipate patient needs and anxieties; provide clear and supportive responses to questions
- Schedule patient appointments in accordance with physician templates
- Identify scheduling conflicts and recommend appropriate solutions
- Maintain accurate patient records, including demographic, financial, and insurance information
- Collect co-pays and patient payments
- Collapse patient care in collaboration with nursing staff
- Partner with the Finance Department to ensure reimbursement and insurance information is complete
- Appointment confirmations and patient charting
Skills & Qualifications
- High School Diploma or GED required; Associate degree preferred
- Minimum of 1 year experience as a medical office receptionist
- Minimum of 3 years customer service experience
- Strong computer proficiency
- Excellent listening, communication, and interpersonal skills
- Ability to work independently and exercise sound judgment
- Comfort working in a fast-paced, high-standard, and occasionally stressful environment
About IVI-RMA
- IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
- Medical, Dental, Vision Insurance Options
- Retail 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&DF
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
IVI-RMA
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science.
We're always looking to connect with exceptional talent! While there may not be an immediate opening for this role, we're actively building a pipeline of qualified candidates for future opportunities. If your background aligns with our needs, a member of our Talent Acquisition team may reach out as positions become available.