Medical Receptionist

Responsibilities

• Greet patients and their families as they finish their appointment, ensuring questions are answered or escalated appropriately.
• Complete the checkout process by scheduling follow up visits and closing visit encounters and claims.
• Review Food Dosing Plans to determine appointment types and days needed for next appointments.
• Provide comment cards and instructions on providing feedback during check-out process, escalating concerns as needed.
• Verify any changes to patient demographics, update insurances each visit, and ensure information is uploaded appropriately to the Electronic Medical Record (EMR).
• Aid with billing processes, such as collecting and processing payments within multiple platforms.

Qualifications

• 0 - 1 years Medical Receptionist experience.
• Previous experience using an EMR preferred.
• Team mentality and positive working attitude.
• Customer service experience.
• Strong verbal/written communication skills.
• Ability to work in a fast-paced environment that requires strong multi-tasking skills.
• Excellent organizational skills and attention to detail.
• MS Office Suite or Google Suite experience preferred.

About Us

The Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission. With over 180 employees, Our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals. At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.

Employee Benefits

• Competitive salary
• 401(k) with employer match
• Medical, dental, and vision insurance
• Generous paid time off
• Company-paid holidays
• Sponsored employee events

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances). This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Direct Reports

N/A