Medical Receptionist

About the role

The Medical Receptionist is the first point of contact for patients and plays a crucial role in delivering an exceptional patient experience. This position involves greeting and checking in patients, scheduling appointments, managing phone calls, verifying insurance, completing pre-registration, and ensuring smooth front desk operations.

Responsibilities

• Greet and check in patients
• Schedule appointments
• Manage phone calls
• Verify insurance
• Complete pre-registration
• Ensure smooth front desk operations
• Collaborate with providers and team members to enhance patient care
• Prioritize patient well-being and clinical excellence
• Provide compassionate, efficient, and high-quality care
• Approach challenges as opportunities to learn and adapt
• Hold oneself accountable for ethical standards and adherence to protocols
• Adapt to new systems and workflows
• Maintain a welcoming and supportive environment
• Respond promptly and effectively to phone calls and emails
• Maintain the facility's cleanliness and organization
• Approach challenges like insurance verifications and system updates persistently and problem-solved
• Maintain a positive, professional demeanor under pressure

Qualifications

• High school diploma or equivalent
• Experience in a medical setting preferred
• Excellent communication skills
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize tasks efficiently
• Strong attention to detail
• Positive attitude and ability to maintain a professional demeanor

Skills

• Effective communication
• Organizational skills
• Customer service orientation
• Problem-solving abilities
• Attention to detail

Benefits

• Medical, Dental, and Vision Insurance
• PTO & Paid Holidays
• 401(k) with 4% employee match (fully vested)
• Company-paid Life Insurance
• Options for additional Life Insurance, Short & Long-term disability, Critical Illness and Accident Insurance
• Employee Discount
• Monday – Friday work schedule
• Referral Bonus
• Employee Assistance Program (EAP)

Pay

Details TBD

Schedule

Monday – Friday work schedule