Medical Receptionist

About the role

The Medical Receptionist is the first point of contact for patients and plays a crucial role in delivering an exceptional patient experience. This position involves greeting and checking in patients, scheduling appointments, managing phone calls, verifying insurance, completing pre-registration, and ensuring smooth front desk operations.

Responsibilities

• Greet and check in patients
• Schedule appointments
• Manage phone calls
• Verify insurance
• Complete pre-registration
• Ensure smooth front desk operations
• Grow together with providers and team members to enhance patient care, share knowledge, and support each other's professional growth
• Prioritize patient well-being and clinical excellence over individual recognition, ensuring the best possible patient care
• Provide compassionate, efficient, and high-quality care to patients while maintaining a supportive and team-oriented clinical environment
• Approach challenges in patient care and clinic operations as opportunities to learn, adapt, and improve processes
• Hold oneself accountable for ethical standards, following proper protocols, and ensuring patient-centered care in every interaction
• Seek opportunities for professional development and collaboration with the team to enhance patient experience
• Adapt to different workflows and provider preferences, focusing on solutions rather than personal preferences
• Greet and assist patients with warmth, professionalism, and empathy, ensuring a welcoming environment
• Respond promptly and effectively to phone calls and emails to support patient needs
• Maintain the facility's cleanliness and organization to enhance the patient experience
• Approach challenges such as insurance verifications and system updates with persistence and problem-solving
• Maintain a positive, professional demeanor under pressure in a fast-paced environment

Qualifications

• High school diploma or equivalent
• Experience in a medical setting preferred
• Excellent communication skills
• Proficient in Microsoft Office Suite
• Ability to multitask and prioritize efficiently
• Strong organizational skills
• Positive attitude and ability to maintain a professional demeanor

Benefits

• Medical, Dental, and Vision Insurance
• PTO & Paid Holidays
• 401(k) with 4% employee match - fully vested
• Company-paid Life Insurance
• Options of additional Life insurance, Short & Long-term disability, Critical Illness and Accident Insurance
• Employee Discount
• Monday – Friday work schedule
• Referral Bonus
• Employee Assistance Program (EAP)