Medical Receptionist

About the role

Become a part of our caring community. As a receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Requirements

• A High School Diploma or GED.
• 1+ year experience in healthcare customer service.
• Background in retail, hospitality, or call centers also considered.
• Convey information and maintain a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office tools for reporting, data analysis, and workflow optimization.
• Experience improving patient care and experience.

Preferred Qualifications

• Bilingual in English and Spanish.
• Value-based care model experience.
• Prior experience in a Medical Office Setting.
• Knowledge of Medical Terminology.
• Experience with ERM Athena.

Benefits

This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

As part of our benefits package, you will receive:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities.

Pay and Schedule

Work Hours: Monday – Friday 8:00 to 5:00

You will report to the Center Administrator.

Location: 7031 Washington Ave. Lantana, FL 33462

Alert Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number if we do not already have it on file.

Humana will send an email from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Interview Format – Hire Vue: As part of our hiring process for this opportunity, we will use interviewing technology called Hire Vue to enhance our hiring. Hire Vue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Scheduled Weekly Hours: 40

Pay Range: $38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.