Medical Receptionist

About the Role

As a Medical Receptionist at ConvenientMD, you will be the first face patients and visitors see when they walk into one of our clinics. Working alongside the clinical team, you will greet patients, complete registration, update records, collect payments, and ensure timely care for patients with or without pre-existing reservations. This role is ideal for someone looking to start their career in customer service or the medical field, or for those seeking to join a growing medical company.

Responsibilities

• Patient Interaction:
  • Engage with patients in a welcoming and professional manner, addressing inquiries in person and over the phone.
  • Greet patients with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information.
  • Aid ill or distraught patients as necessary with available resources.
• Payment Collection:
  • Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively request a card on file, follow up on patient balances, and ensure timely payments.
• Clinic Coordination & Collaboration:
  • Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
  • Manage patient reservations (online and walk-in) and registration to optimize satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail across multiple software systems to follow protocols established by occupational health partners.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment.
  • Perform administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with the scope of services provided at ConvenientMD and associated costs.
  • Navigate and utilize software systems for reservation scheduling and electronic medical records.

Schedule

• Full-time: Three (3) 12-hour shifts per week, with at least four (4) shifts a month on a Saturday or Sunday.
• Part-time: Two (2) 12-hour shifts per week, with at least two (2) shifts a month on a Saturday or Sunday.
• Per diem: Four (4) 12-hour shifts per month, ideally one (1) shift each week.

Flexibility to work nights, weekends, holidays, and at a minimum of three (3) other ConvenientMD locations within a one-hour travel distance from your primary clinic. Required to travel for training shifts within a one-hour commute of your primary clinic.

Requirements

• High School Diploma or GED.
• Proactive and confident communicator (written and verbal), capable of elevating concerns as they arise.
• Detail-oriented with excellent organizational skills; ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, and patient-focused; supports patients through kindness and contributes to a community of belonging.
• Technically savvy; proficient with Microsoft Office Suite or related software.
• Effective communicator and cross-collaborator; ability to establish and maintain positive relationships with patients, team members, and stakeholders.
• Excellent team player who enjoys collaborating with others.
• Driven and self-motivated; capable of working independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills; able to comprehend and apply laws, guidelines, regulations, and policies.
• Trustworthy; ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Preferred Qualifications

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and HIPAA documentation.
• Experience working with insurance billing and coding information.

Pay

Hourly pay range for this position: $19.50 USD - $24 USD. Individual pay is determined based on factors including location, years of relevant experience, current market conditions, and budget considerations.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Extensive benefit offerings, including health, dental, and vision coverage.
• Company-paid short-term disability and optional pet insurance.
• 401k match after one year of service.
• Access to primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, and restaurants.