Medical Receptionist

MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Reports to

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator.

Under general supervision

Under general supervision and according to established policies and procedures, performs various reception, clerical and patient care duties.

Duties include

• greeting patients, answering the telephone, maintaining physicians' schedules, admitting and discharging patients, collecting payments, entering patient charges and compiling various reports.

Reception and Clerical Duties

• Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance.
• Checking patients in for their appointments.
• Answering the telephone and taking and relaying messages to clinical staff accurately.
• Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
• Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
• Maintaining patient records, entering charges and posting services performed by the provider.
• Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
• Scheduling medical testing, procedures, ancillary services and surgeries for patients.
• Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
• Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
• Paging physician when necessary and sending information regarding call status and imaging assignments daily.
• Performing clerical duties including faxing, copying, typing notes and memos.
• Ordering office supplies and maintaining adequate inventory of supplies.
• Opening and sorting mail daily.

Basic Patient Care Duties

• Assists the physician if necessary.
• Escorts patients to exam room in a professional and courteous manner in the absence of clinical staff.

Organizational Responsibilities

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's Six-Point Operating System

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.