Medical Receptionist

About the role

The Front Office Associate plays a crucial role in ensuring smooth operations within the clinic. They are responsible for various administrative and patient-facing tasks.

Responsibilities

• Welcomes and greets patients, checks them in and out, and collects insurance and personal information.
• Verifies and updates insurance information on route slips and in the Electronic Medical Records system.
• Schedules and confirms appointments via phone and electronic systems.
• Processes patient files, scans and uploads documents, and maintains electronic and paper records.
• Administers eye drops and dilates pupils as directed by the doctor.
• Assists in visual acuity assessments and intraocular pressure tests.
• Documents patient complaints, medical histories, and medications.
• Maintains a clean and organized waiting area and files patient information.
• Communicates with patients to confirm appointments and provide updates.
• Ensures a professional and welcoming environment for patients.
• Works collaboratively with other clinic staff to support overall clinic operations.

Requirements

• High school diploma or equivalent.
• Valid driver's license and auto insurance.
• Experience in a medical office or customer service setting.
• Desirable experience in the ophthalmic or optometric industry.

Qualifications

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and standard office equipment.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented and organized.
• Willingness to make decisions under pressure and follow policies and procedures.

Skills

• Team player and contributor.
• Ability to draw valid conclusions and apply sound judgment.
• Interpret and apply policies and procedures.
• Professional and respectful behavior.
• Independent judgment and decision-making.
• Ability to prioritize tasks and manage time effectively.

Benefits

No specific benefits are mentioned in the job posting.

Pay

Details about pay are not provided in the job posting.

Schedule

Details about the schedule are not provided in the job posting.