Medical Receptionist

About the role

The Front Office Associate plays a crucial role in ensuring smooth operations within the clinic. They are responsible for various administrative and patient-facing tasks.

Responsibilities

• Welcomes and greets patients, checks them in/out, and collects necessary information.
• Verifies and updates insurance information, routes slips, and maintains electronic and paper patient files.
• Schedules appointments, submits authorizations, and creates tasks for patients.
• Contacts patients to confirm/approve appointments and faxes/scans/retrieves referral letters.
• Performs basic visual acuity and intraocular pressure tests, administers medications, and assists doctors during treatments.
• Maintains a clean and orderly waiting area, files charts, and ensures compliance with regulatory standards.
• Communicates with patients, handles supply deliveries, and keeps the clinic environment professional and organized.
• Works collaboratively with team members and follows clinic policies and procedures.

Requirements

• High School diploma or equivalent.
• Valid driver's license and auto insurance.
• Experience in a medical office or customer service setting.
• Desirable: Experience in the ophthalmic/optometric industry.
• Ability to travel to other clinics as needed.