Medical Receptionist

About the Role

The Front Office Associate is responsible for welcoming, greeting, and checking in/out patients, collecting insurance and patient personal information, and maintaining patient files both electronically and on paper.

Responsibilities

• Performs patient check-in process, verifies and updates demographics, and verifies/updates insurance information in the Electronic Medical Records system.
• Performs Route Slip and Day Sheet processes and procedures.
• Scans and uploads Driver’s License and Insurance Cards.
• Navigates and schedules patients in the Electronic Medical Records system.
• Submits authorizations and/or creates tasks for patients.
• Faxes/Scans and creates referral letters to PCPs or referring doctors.
• Contacts patients to confirm and/or update appointments.
• Performs patient check-out procedures.
• Performs backup protocol for processing patients in the event of system outages.
• Collects and documents the patient’s chief complaint.
• Verifies patient’s ocular and medical health history and documents any medications the patient is taking.
• Performs basic Visual Acuity (VA) assessment and intraocular pressure (IOP) test with a Tonopen unit.
• Administers topical ophthalmic and dilation medications to patients as directed.
• Ensures a positive and professional environment for patients, prepares patients for treatment, and assists doctors.
• Maintains clean and orderly waiting area, including reading material/television.
• Files charts, demographic forms, HIPAA Acknowledgement forms, insurance cards, etc., ensuring accurate and complete upload into the Electronic Medical Records system.
• Receives supply deliveries and routes them to appropriate staff.
• Maintains professional appearance and demeanor in accordance with company policies.
• Keeps commitments and informs the direct supervisor of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Performs other duties as assigned by management.

Requirements

• High School education, GED, or equivalent.
• Valid driver’s license and automobile insurance.
• Ability to travel to other clinics as assigned.

Preferred Qualifications

• Experience in the Ophthalmic or Optometric Industry.
• Experience in a medical office and/or customer service.

Skills

• Team player with excellent communication and interpersonal skills (oral and written).
• Proficient in Microsoft Word and Excel, and use of standard office equipment.
• Ability to respond to inquiries from customers, staff, vendors, or community members.
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Professional and respectful interaction with others.
• Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, and customer service focused.
• Displays independent judgment and decision-making based on available information.
• Ability to multitask effectively in a fast-paced environment without compromising quality.
• Ability to prioritize tasks and projects with limited direction.

Work Environment

This is primarily an office classification with controlled temperature conditions and limited direct exposure to hazardous substances. The noise level is usually low to moderate. Ability to travel between offices is required.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle or feel objects, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry items weighing less than 20 pounds and occasionally stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Pay

$23.00+ per hour