Medical Receptionist and Medical Assistant

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development
• Competitive salary and benefits package
• Join a team that values employees, embraces diversity, and is committed to making a meaningful impact within our communities

Benefits

Eligibility based on hours with Rendr

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays / Floating Holiday(s)
• Commuter Benefits
• Health Savings Account / Flexible Spending Account / Dependent Care Account

Medical Assistant

Responsibilities

• Work alongside providers in the exam room to provide care
• Measure and record vital signs, height, and weight for patients
• Obtain chief complaint and gather medical history information from patient prior to being seen by provider
• Perform basic clinical duties and procedures, including, but not limited to, blood draws, vital signs, preparing vaccines, recording EKGs, glucose monitoring, collecting urine samples, influenza testing, pregnancy tests, vision/hearing tests, etc.
• Prepare exam room for patient visit ensuring that medical supplies are well stocked
• Clean and sterilize instruments
• Perform duties to help improve quality measures which may include identifying care gaps, calling patients for follow up, documentation, etc.
• Help maintain clinic compliance & protocols, such as freezer setting, biohazards, sharps, cleaning, infection protocols, etc.
• Other related duties as assigned by office manager

Requirements

• Bilingual in English and Chinese required
• Phlebotomist certification required
• High level of professionalism and strong sense of responsibility
• Good communication skills: kind, compassionate, patient interaction with patients and team
• Multitasking ability
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Prior experience working in medical/clinical setting preferred
• Familiarity with EMR systems a plus

Medical Receptionist

Responsibilities

• Warmly greet and direct patients, vendors, and visitors as they enter the practice
• Schedule new appointments and coordinate follow up appointments
• Process insurance information to determine patient eligibility and collect copays accurately
• Check-in patients upon arrival and assist with completion of paperwork when needed
• Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate
• Check/prepare lab or imaging reports
• Verify accuracy of patient information and make appropriate changes or updates in records
• Conduct follow-up reminder calls to patients when needed
• Answer phone calls and handle all inquiries in a prompt and professional manner
• Help patients in distress by responding to emergencies
• Handle sensitive and confidential patient data appropriately
• Other related duties as assigned by office manager

Requirements

• High school diploma or equivalent preferred
• Bilingual in English and Chinese required
• Excellent verbal, written, and interpersonal communication skills
• Strong sense of accountability
• Dedication to patient satisfaction and safety
• Adaptability and flexibility able to work in different offices
• Ability to work independently and in a team environment
• Strong organizational skills with ability to manage competing priorities
• EMR system familiarity preferred