Medical Receptionist/Medical Assistant

Duties & Responsibilities

• Room patients and prepare them for treatment, including taking histories and vital signs
• Prepare, stock, and turn over treatment rooms between patients, maintaining a clean, calm, and orderly environment
• Provide clinical support during treatment sessions, including monitoring patients throughout the required observation period and alerting the nurse or physician to any changes
• Assist the physician and nursing staff with patient care and treatment preparation
• Assist patients to and from the clinic, including escorting them to their vehicles following treatment
• Share front desk coverage: greet and check in patients, answer phones, schedule and confirm appointments, and support smooth patient flow
• Maintain accurate, complete, and timely documentation in the EMR
• Support supply management and general clinic operations

Qualifications/Education

• Graduation from an accredited Medical Assisting program, OR current MA certification (RMA, CCMA, CMA, or NCMA), OR a minimum of 12 months of direct clinical patient-care experience in a healthcare setting
• BLS certification
• Prior experience in an outpatient clinic, infusion, or behavioral health setting preferred
• Compassion, organization, strong communication skills, and the ability to work well in a small team
• Excellent oral and written communication skills
• Previous EMR experience
• Ability to manage time, multitask across clinical and front-desk duties, and maintain strict patient confidentiality
• Comfort supporting a mental health and chronic pain patient population