Medical Receptionist 1 - Fairfield County

About the role

Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center. Duties include greeting patients/visitors, checking patients in and out for office appointments, answering phones and directing calls, scheduling appointments, answering basic questions, and performing routine clerical, data entry/data retrieval, and/or filing tasks.

Responsibilities

• Greet patients/visitors, check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients), and collect patient co-pays.
• Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and make calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital.
• Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers.
• On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files.
• Perform data entry to record routine patient demographic and insurance information into computer, following established procedures.
• Copy and/or duplicate materials as requested; may prepare and transmit facsimiles.
• Proofread all work for accuracy and neatness.
• May run various errands, as requested, for the unit/department. Perform various routine administrative support tasks requested by Physicians and Manager.
• Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager.
• Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies.
• Demonstrate knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and apply them to practice.
• Demonstrate cultural sensitivity in all interactions with patients/families.
• Demonstrate support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Qualifications

• Education and/or Experience Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school. Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent.
• Experience Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS.