Medical Office Support Staff (MOSS) Float

Outlying office MOSS/Float performs clerical functions associated with clerical support services, medical records, and admissions specialists. This person also learns multiple programs across the center to provide coverage and travels between sites as needed. The role involves daily contact with individuals impacted by behavioral health issues (addiction, substance use, and mental health), requiring a trauma-informed, empathic, and hopeful approach to care. Reports to the Clinical Support Team Leader.

Responsibilities

• Receive incoming phone calls, check/follow up on messages left on answering machine, and take and distribute phone messages.
• Maintain clinical scheduling calendars.
• Create client electronic medical records and complete all required financial paperwork.
• Collect payments for services rendered at time of appointments.
• Scan releases, copies of insurance cards, client identification cards, etc. into electronic charts.
• Complete medical records assignments including auditing, scanning documentation, and closing EMRs.
• Cover any support service area when vacant due to absences, vacations, or vacancies.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent.
• One (1) year prior experience in a medical clerical or medical records position preferred.
• Medical office clerk or medical records experience preferred.
• TB test upon hire.

Physical Requirements

• Prolonged sitting, frequent standing, bending, stooping, and occasional lifting.
• Normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment.