Medical Office Scheduler – Pain Management & Spine Surgery

Southeast Orthopedic Specialists is seeking an experienced Medical Office Scheduler to support our Pain Management and Spine Surgery teams in a full-time, hybrid role based in Jacksonville, FL.

About the role

This position coordinates patient appointments, verifies insurance coverage, manages referrals, and serves as a key point of contact for patients, providers, and referring offices. The ideal candidate has prior medical scheduling experience and thrives in a fast-paced, patient-centered, remote environment. Experience supporting Pain Management or Spine Surgery practices is highly desirable.

Responsibilities

• Schedule new patient consultations, procedures, and follow-up appointments for Pain Management and Spine Surgery providers
• Collect, verify, and update patient demographic and insurance information
• Verify insurance eligibility and obtain prior authorizations when required
• Process and track referrals from internal and external providers
• Manage incoming calls, patient inquiries, and voicemail messages professionally and efficiently
• Communicate clearly with physicians, clinical staff, and referring offices regarding scheduling needs and documentation
• Maintain accurate and up-to-date patient records in compliance with HIPAA regulations
• Ensure a high level of customer service while supporting patients through complex care pathways

Requirements

• High school diploma or GED required
• 2+ years of medical office scheduling experience required
• Experience in Pain Management, Spine Surgery preferred
• Familiarity with medical terminology, insurance plans, and referral/authorization processes
• Strong communication, customer service, and computer skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced, remote environment

Benefits

• Competitive health benefits with HSA
• Monthly benefit stipend
• 401(k) with company match
• Paid time off, paid holidays, and employee appreciation events
• 24/7 Employee Assistance Program