Medical Office Scheduler - Northwest

About the role

Comprehensive Cancer Centers of Nevada (CCCN) is a distinguished team of doctors, researchers, nurses, and healthcare professionals dedicated to providing groundbreaking treatments for cancer and blood disorders. This role is based in the Las Vegas area and involves working in a fast-paced, high-volume oncology practice.

Responsibilities

• Answers all incoming calls and directs calls to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages accurately and promptly.
• Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines.
• For new or referred patients, sets up records with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.
• Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and practice.
• Fulfills other front office duties as directed.

Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Competencies

• Uses Technical and Functional Experience: Possesses up-to-date knowledge of the profession and industry; learns quickly in technical/functional areas; accesses and uses expert resources when appropriate.
• Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost-effective, and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality and improves efficiencies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves contact with patients and the public. Successful candidates will thrive in a fast-paced, rapidly changing environment and have a passion for caring for their patients.

Benefits

We offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting the war against cancer. The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pay

Details on pay are not specified in the job description.

Schedule

Details on the schedule are not specified in the job description.