Medical Office Scheduler - Horizon Ridge

About the role

Comprehensive Cancer Centers of Nevada (CCCN) is a distinguished healthcare provider dedicated to providing cutting-edge treatments and services to patients with cancer and blood disorders. The Medical Office Scheduler position is available in the Henderson area within one of our high-volume oncology practices.

Responsibilities

• Answers all incoming calls and directs calls to appropriate personnel.
• Pages clinic personnel as appropriate.
• Sets up records with appropriate documentation and coding for new or referred patients.
• Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.
• Enters all insurance authorizations and correspondence relating to referrals in patient charts and/or EMR.
• Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and practice.
• Fulfills other front office functions as requested.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor.
• Schedules outpatient appointments, tests, surgeries, and hospital admissions upon request.
• Obtains necessary precertifications as required.
• Communicates with patients about scheduled procedures or tests, including preparation requirements, and gathers necessary information.
• Schedules post-operative follow-up appointments with physicians.
• Demonstrates a basic understanding of medical terminology for tests and procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling.

Qualifications

• High school diploma or equivalent required.
• Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding a plus.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Competencies

• Possesses up-to-date knowledge of the profession and industry.
• Learns quickly in technical/functional areas and accesses expert resources when appropriate.
• Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change.
• Shows resilience in the face of constraints or adversity.
• Demonstrates flexibility.
• Makes timely, cost-effective, and sound decisions.
• Manages policies and procedures to contribute to the efficiency of the front office.

Physical Demands

• Sitting for long periods.
• Stooping, bending, and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Correctable vision to 20/20 and hearing in the normal range for telephone contacts.
• Viewing and typing on computer screens for prolonged periods.

Work Environment

• Office environment involving contact with patients and the public.
• Fast-paced, rapidly changing environment.
• Passion for caring for patients.

Benefits

We offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting the war against cancer.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.

Skills

Not specified in the job description.

Benefits

Details on benefits are not specified in the job description.

Application Instructions

To apply, please click on the “Apply” link.

Equal Opportunity Employer

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

E-Verify Participation

This employer participates in E-Verify.